Returns & Refunds Policy

Due to the perishable nature of our hand-iced biscuits, we are unable to accept returns unless the items are damaged or incorrect. If your treats arrive in less than perfect condition, please contact our customer service team within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your biscuit tin or gift set for any signs of damage during transit.

• 2.
  Capture a Photo

  If there is an issue, please take a clear photograph of the damaged product and the packaging it arrived in.

• 3.
  Contact Our Team

  Email our support desk with your order number and the photos of your items to initiate a claim.

• 4.
  Resolution & Refund

  Once reviewed, we will arrange for a fresh replacement to be sent out or process a full refund to your original payment method.